The email address you have provided will be used exclusively for the following purposes:
- As a username for logging in.
- For restoring your password if you ever forget it.
- For various communication, such as order and shipping confirmations.
 

Answers to the most frequently asked questions can be found here on this page. If you do not find an answer here to your question, our Customer Service will be happy to help you. The contact details for your direct contact person can be found in the service section under.

Yes. After completing your registration in full, you will be able to order all Indola products online. Individual service and promotional articles may not always be visible, or may only be visible based on special promotions. For further information, please contact your Indola regional manager.

Unfortunately this option is not yet available. If you require special training courses for your salon, please contact your Indola regional manager.

Yes. We are available online 24 hours per day and 7 days per week.

You can find an overview of your online orders in your account homepage. There your previous and current orders will be displayed, together with their order completion and delivery status. If you have any further questions, please contact your Customer Service employee.

Yes. Your regional manager will be informed about your online orders in their own customer management system. In turn, you will also be able to use your account homepage to view orders that you have placed through your regional manager.

Yes. Your Indola regional manager will be happy to take your orders, just as before. The ability to order online is just an additional option for placing orders conveniently at any time. Orders placed through your regional manager can subsequently also be viewed on your account homepage.

Because we want to offer you perfect customer service and maximum flexibility. This includes allowing you to order in the manner most convenient for you: From your Indola regional manager, via telephone or online.

Your feedback is always welcome. Please uses the contact form for this purpose, or contact your Indola regional manager personally.

Either use the navigation to go to the respective products, or enter the name or product number (e.g. 2210576) for the desired product in the search field at the top of the page. In both cases, you have the option of narrowing the list of products using additional filters.

Yes. To do this, click on the heart icon next to the item in the product list. You will then find all the favourite products on the Stock & Order page on your account homepage. The Stock & Order page also offers a further benefit. It allows you to specify a target stock for each product. If you additionally enter your current stock, the difference is automatically calculated, and you only need to add the products to the basket.

Yes. Simply enter the desired quantity of the product in the quantity field to the right of the product in the overview, and click on “Add to basket”. This quantity you have entered is then immediately added to the basket.

No problem. Your shopping basket will stay as you left it, even if you need to stop or switch off your computer during the order process. As soon as you log in again, you can continue where you had to leave off. This allows you to easily start the order process in the morning and conveniently add further items over the course of the day.

No, unfortunately not. We are however planning to make this function available at a later date.

Yes. To do this, go to Order History on your account homepage, select the desired order and click “Print as PDF”. If this is not possible, please try again later, or log in using a different browser. In addition, you will always receive a confirmation via email when you place an order.

Yes. The ability to order online is just an additional option for placing orders conveniently at any time. Orders that you have initiated by telephone or through your regional manager can subsequently be viewed on your customer account. This also relates to previous orders, credit notes and delivery notes.

Unfortunately this option is not yet available. In the event of changes to your email address, please contact your Indola regional manager or our Customer Service.

Unfortunately this option is not yet available. In the event of changes to your contact or payment details, please contact your Indola regional manager or our Customer Service.

In rare cases, it is possible that our email communication may get filtered out by your email provider. In the first instance, please check your junk or spam folder. In order to avoid this in future, mark the emails that have been filtered out as “not spam”. If the email communication still fails to arrive, contrary to expectations, please contact your Indola regional manager or our Customer Service.

Go to “My account” and select “Change password”. You will first be asked to enter your current password again. You then enter your new password and confirm it.

In rare cases, it is possible that our email communication may get filtered out by your email provider. In the first instance, please check your junk or spam folder. In order to avoid this in future, mark the emails that have been filtered out as “not spam”. If the email communication still fails to arrive, contrary to expectations, please contact your Indola regional manager or our Customer Service.

Yes. As soon as you are logged in, you will see your individual net prices for all products in the shopping basket.

No. All prices are specified excluding value-added tax. The order overview therefore cannot be used as an invoice. You will receive an invoice including value-added tax with the delivery as usual.

You will receive invoices with the delivery as usual. If you currently receive your invoices on paper, and if you would like shipping via email in future, please inform us of this. We will be happy to set up your account accordingly.